TERMS AND CONDITIONS OF SALE
Last updated: 5 September 2026
These Terms and Conditions of Sale apply to purchases made from Lancashire Suppliers Ltd through our website and, where applicable, orders placed with us by telephone, email or other remote means.
Please read these Terms carefully before placing an order.
By placing an order with us, you confirm that you have read and agree to these Terms and Conditions of Sale.
1. About Us
We are:
Lancashire Suppliers Ltd
Company number: 09511986
Registered office and trading address:
Unit 1D, Peter Street, Blackburn, Lancashire, BB1 5LH, United Kingdom
Email: enquiries@lancashiresuppliers.co.uk
Telephone: 01254 676132
VAT registration number: GB 25 29186 88
Our website supplies wholesale and retail products, including food, beverages, confectionery, household products, toiletries and other goods, to business customers and individual consumers.
Our contract language is English.
2. Consumers and Business Customers
Some provisions of these Terms apply differently depending on whether you are a Consumer or a Business Customer.
A Consumer is an individual acting wholly or mainly for purposes outside that individual’s trade, business, craft or profession.
A Business Customer is any person, company, partnership, retailer, shop, organisation or other entity purchasing goods wholly or mainly for business, trade, resale or professional purposes.
Nothing in these Terms limits or excludes any legal rights that a Consumer has which cannot lawfully be limited or excluded.
Where a provision specifically states that it applies only to Business Customers, it does not apply to Consumers.
ORDERS AND CONTRACT FORMATION
3. Products Displayed on Our Website
Products displayed on our website are an invitation to purchase and do not constitute an offer by us to sell those products.
By submitting an order, you make an offer to purchase the products contained in your order in accordance with these Terms.
We are not obliged to accept an order simply because it has been submitted through our website.
4. Order Acknowledgement Is Not Acceptance
After placing an order, you may receive an automatic email confirming that we have received your order.
An email headed, for example:
“We’ve received your order”,
“Thank you for your order”,
“Order received”, or
a similar automated acknowledgement
is confirmation that your order has reached our system only.
It does not mean that we have accepted your order and it does not create a contract between you and Lancashire Suppliers Ltd.
An order number, payment authorisation, payment being taken, an automated WooCommerce status, or an acknowledgement that an order is being reviewed or processed does not by itself constitute acceptance.
5. When We Accept Your Order
For orders being delivered, we normally accept your order when we dispatch the relevant goods and send you a dispatch confirmation.
A contract for those goods is formed at that point.
For collection orders, we normally accept your order when we send you confirmation that the relevant goods have been accepted and are ready for collection, or when we hand the goods to you, whichever occurs first.
We may expressly agree a different point of acceptance with you in writing.
6. Separate Products Within One Order
Where an order contains more than one product, each product or group of products may be accepted separately.
Acceptance of one product does not require us to accept every other product in the same order.
For example, if an order contains several correctly priced products and one product affected by a stock or pricing error, we may accept and supply the unaffected products while declining the affected product.
You will only be charged for products that you agree to purchase and that we accept.
7. Reasons We May Decline an Order Before Acceptance
Before an order has been accepted, we may decline all or part of it where there is a genuine reason to do so, including where:
the product is unavailable;
there is insufficient stock;
there is a pricing, description, quantity, tax, promotional or technical error;
we cannot verify payment;
payment has been declined;
we cannot deliver to the address supplied;
you do not meet an applicable age or trade-verification requirement;
the quantity ordered exceeds available stock or any applicable purchase limit;
we reasonably suspect fraud, misuse or unlawful activity; or
we are unable lawfully to supply the product.
If we decline an order after taking payment, we will refund the relevant amount.
PRICES AND PRICING ERRORS
8. Prices
We take reasonable care to ensure that prices displayed on our website are accurate.
Unless expressly stated otherwise, website prices include VAT where applicable.
Delivery charges and any other applicable charges will be displayed before you submit your order.
Prices may change from time to time.
A price change will not affect a product that we have already accepted, except where applicable law allows otherwise in relation to an obvious and genuine pricing mistake.
9. Pricing and Product Errors
Despite our reasonable efforts, genuine administrative, human, supplier-feed, database, software or technical errors may occasionally cause a product to be displayed with an incorrect price, description, quantity, case size, VAT treatment, promotion or availability.
If we discover an error before accepting your order, we may decline the affected product.
Where appropriate, we may contact you and offer you the choice to:
purchase the affected product at the correct price; or
cancel the affected product.
We will never automatically charge you a higher corrected price without your agreement.
If we cannot contact you within a reasonable period, we may decline the affected product.
Any payment already taken for a declined product will be refunded.
Obvious pricing errors
Where a displayed price is clearly and unmistakably incorrect and could reasonably have been recognised as an error — for example, where goods normally sold for a substantial price are accidentally displayed at £0.00 — submission of an order does not automatically require us to supply those goods at the incorrect price.
Where the error is discovered before acceptance, we may decline the affected product and offer you the opportunity to purchase it at the correct price.
Where an order has already been accepted, we will deal with any pricing mistake in accordance with applicable law. Nothing in this section gives us an unrestricted right to change an agreed price after a binding contract has been formed.
10. Recommended Retail Prices and Promotional Prices
Where a product refers to an RRP, recommended retail price, suggested retail price or similar amount, this is provided for information only.
Unless expressly stated otherwise, an RRP is not a guarantee of the price at which the product is currently being sold elsewhere or the price at which a Business Customer will be able to resell it.
Promotional prices, discount codes and special offers may be subject to additional stated conditions, availability, quantity limits and expiry dates.
We may correct a promotion that has been created or applied as a result of a genuine technical or administrative error before an order is accepted.
PRODUCT INFORMATION
11. Product Descriptions and Images
We take reasonable care to ensure product descriptions, images, pack sizes, case quantities and other information are accurate.
Product photographs are generally provided for identification and illustration. Manufacturers may occasionally change packaging, branding, colours, labels or presentation without changing the underlying product.
A minor packaging change does not by itself make a product incorrect.
However, nothing in these Terms removes your legal rights where goods are materially different from their description.
12. Food, Ingredients and Allergens
Where we sell food or drink, product information may be supplied to us by manufacturers, importers or distributors.
Recipes, ingredients, nutritional information and packaging can change.
Customers with food allergies, intolerances or specific dietary requirements should review the current product information and product packaging carefully.
Where important allergen or ingredient information is unclear, please contact us before purchasing.
Nothing in these Terms excludes our obligations concerning mandatory food information or product safety.
13. Availability and Stock
All products are subject to availability until accepted.
A product being displayed as “in stock” does not guarantee that stock will remain available until the order is checked and accepted.
Stock figures may change because of simultaneous customer orders, warehouse adjustments, damaged stock, supplier changes or technical errors.
We may impose reasonable quantity limits where necessary.
14. Substitutions
We will not knowingly substitute a materially different product for a Consumer without agreement.
Where a Business Customer has expressly agreed to substitutions, we may provide a reasonably equivalent product in accordance with that agreement.
PAYMENT
15. Payment Methods
Available payment methods are shown during checkout and may include card payment, bank transfer, cash on delivery or other methods made available by us.
Not every payment method is available for every order or delivery method.
Where advance payment is required, goods will not normally be dispatched until cleared payment has been received.
Where we expressly offer Cash on Delivery, payment becomes due in accordance with the Cash on Delivery arrangement.
16. Payment Does Not Automatically Mean Acceptance
Taking, reserving or authorising payment does not by itself mean that we have accepted an order.
If payment is taken but we subsequently decline an order before acceptance, we will refund the amount relating to the declined goods.
Refund timing may also depend on the customer’s bank, card provider or payment processor.
17. Fraud and Payment Verification
We may carry out reasonable payment, identity, address, fraud-prevention, age or business-verification checks.
We may delay or decline an order where information cannot reasonably be verified.
DELIVERY AND COLLECTION
18. Delivery
Available delivery methods, delivery charges and estimated delivery times are shown on our website or at checkout.
Delivery times are estimates unless we have expressly agreed otherwise.
We will make reasonable efforts to deliver within the estimated period.
For Consumer orders, your statutory rights regarding delivery times remain unaffected.
19. Delivery Address
You are responsible for providing a complete and accurate delivery address and appropriate contact information.
Please check your details carefully before submitting an order.
If you provide an incorrect or incomplete address and the parcel is returned, redirected or requires re-delivery, we may charge reasonable additional delivery costs where legally permitted.
20. Failed Delivery
If delivery cannot be completed because nobody is available, access is not possible or other circumstances within the customer’s control prevent delivery, the courier or Lancashire Suppliers Ltd may attempt redelivery or provide collection instructions.
Any additional charges must be reasonable and will only be applied where legally permitted.
21. Risk in Goods — Consumers
If you are a Consumer, risk of loss or damage generally remains with us until the goods come into the physical possession of you or a person identified by you to take possession of them, subject to any different rule required by law where you independently appoint a carrier.
This means that using one of our delivery methods does not transfer the risk of the parcel being lost in transit to you merely because it has left our warehouse.
22. Risk in Goods — Business Customers
For Business Customers, risk in goods normally passes when the goods are delivered to the agreed delivery location or collected by the Business Customer or its nominated carrier, subject to applicable law and anything expressly agreed otherwise.
23. Ownership of Goods
Ownership of goods does not pass until the amount properly due for those goods has been paid in full.
For Business Customers, where legally applicable, we retain title to unpaid goods until we have received full payment for them.
This provision does not alter when risk passes.
24. Collection Orders
Collection is available where stated on our website.
Customers should wait until we confirm that their order is available before travelling to collect it.
Proof of identity, order details or payment may be required.
CONSUMER CANCELLATION RIGHTS
25. Consumer Right to Cancel a Distance Order
This section applies to Consumers only.
Where the statutory right to cancel applies to an online or other distance purchase, you may cancel without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods.
Where an order is delivered in separate parcels, different statutory rules may apply to when the cancellation period begins.
To exercise your right to cancel, you must communicate a clear decision to cancel to us before the cancellation period expires.
You may contact us at:
enquiries@lancashiresuppliers.co.uk
or write to:
Lancashire Suppliers Ltd
Unit 1D, Peter Street
Blackburn
Lancashire
BB1 5LH
You may also use the model cancellation form at the end of these Terms, although use of that form is not compulsory.
26. Returning Goods After Consumer Cancellation
Where you exercise a statutory cancellation right, you should return the goods without undue delay and normally no later than 14 days after telling us that you are cancelling.
Unless the goods are faulty, incorrectly supplied or we have agreed otherwise, you will normally be responsible for the direct cost of returning the goods.
Please take reasonable care of goods while they are in your possession.
You may examine goods to the same extent that would reasonably be possible in a shop. Where legally permitted, we may reduce a refund to reflect diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
27. Refunds Following Consumer Cancellation
Where you have a statutory right to cancel and exercise it correctly, we will provide the refund required by law.
This will normally include the price paid and the cost of our least expensive standard delivery option.
If you chose a more expensive delivery option, we are not required to refund the additional premium above our standard delivery charge.
Refunds will be made using the original payment method unless otherwise agreed.
Where the law permits, we may wait until we receive the returned goods or receive evidence that they have been sent back before issuing the refund.
28. Goods Excluded From the Consumer Cooling-Off Right
The statutory right to change your mind does not apply in every situation.
Subject to applicable law, exceptions can include:
goods that are liable to deteriorate or expire rapidly;
goods made to the customer’s specifications or clearly personalised;
sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery;
goods which, after delivery, become inseparably mixed with other items; and
other goods or contracts excluded by applicable consumer law.
The fact that an item is food does not automatically mean every food product is excluded. The particular statutory exception must apply.
These exceptions relate to change-of-mind cancellation rights and do not remove your rights where goods are faulty, unsafe or not as described.
FAULTY, DAMAGED OR INCORRECT GOODS
29. Consumer Statutory Rights
If you are a Consumer, goods must meet the standards required by applicable consumer law, including requirements concerning satisfactory quality, fitness for purpose and conformity with description where applicable.
You may have rights to reject goods, obtain a repair or replacement, or receive a full or partial refund depending on the circumstances.
Nothing in these Terms, our Returns & Refunds Policy or any statement requiring notification within 48 hours removes or reduces rights that Consumers have by law.
Sale, clearance and discounted goods continue to have applicable statutory rights.
The Consumer Rights Act protects consumers in relation to faulty goods, including a short-term right to reject in qualifying circumstances and subsequent repair/replacement rights.
Do not copy that citation onto your website; it is included here for your reference.
30. Damage, Shortages and Incorrect Products
We ask customers to inspect goods as soon as reasonably possible after delivery or collection.
Please report visible damage, shortages or incorrectly supplied products promptly, preferably within 48 hours, as this helps us investigate the matter with our warehouse or courier.
For Consumers, the 48-hour request is an administrative request only and does not remove statutory rights.
For Business Customers, apparent shortages or transit damage should be reported within 48 hours where reasonably practicable, and latent defects should be reported promptly after discovery.
31. Evidence of Damage
We may reasonably request photographs, packaging information, batch numbers, delivery labels or other evidence needed to investigate a damaged, incorrect or defective product.
We will not impose unreasonable evidence requirements which prevent a Consumer from exercising statutory rights.
32. Return Costs for Faulty or Incorrect Goods
Where goods are faulty, damaged in circumstances for which we are responsible, or incorrectly supplied, we will deal with reasonable return arrangements and costs in accordance with applicable law.
BUSINESS CUSTOMER TERMS
33. No Consumer Cooling-Off Right for Business Purchases
Business Customers purchasing goods wholly or mainly for business, commercial or resale purposes do not have the consumer 14-day change-of-mind right described above.
Any Business Customer return which is not based on defective, damaged or incorrectly supplied goods is subject to our prior agreement.
34. Business Customer Authority
A person placing an order on behalf of a company, partnership or other organisation confirms that they have authority to bind that organisation.
35. Resale by Business Customers
Business Customers are responsible for ensuring that their resale and onward supply of goods complies with applicable law.
This may include requirements concerning:
age-restricted sales;
food safety;
storage;
labelling;
product recalls;
taxation;
consumer information; and
any licence or registration applicable to the Business Customer’s activities.
36. Storage and Handling
Business Customers are responsible for storing, handling and transporting goods appropriately after risk has passed to them.
In particular, products should be stored in accordance with manufacturer instructions, applicable food-safety requirements and any temperature or environmental requirements.
37. Product Recalls and Safety Notices
If we notify you of a product recall, safety issue or withdrawal, you should follow the instructions provided.
Business Customers must take reasonable steps to identify affected stock, stop further sale where requested and cooperate with reasonable recall or safety procedures.
AGE-RESTRICTED AND RESTRICTED PRODUCTS
38. Age and Eligibility Restrictions
Some products may be subject to legal age restrictions, trade-only restrictions or other eligibility requirements.
Where an age-restricted product is offered for sale, the person purchasing and receiving it must satisfy the applicable legal minimum age.
We may require age verification or valid identification before accepting an order, dispatching goods or handing goods over.
Where appropriate, delivery drivers or collection staff may require photographic identification.
We may refuse supply where we cannot reasonably verify eligibility.
39. Trade-Only Products
Certain products may be restricted to verified Business Customers where required by law, supplier conditions or our sales policy.
Displaying such a product on the website does not override an applicable legal or trade-only restriction.
LIABILITY
40. Consumer Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, we do not exclude or restrict liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
Consumer rights or other liabilities which cannot lawfully be excluded or restricted.
If you are a Consumer, we are responsible for reasonably foreseeable loss and damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.
We are not responsible under a Consumer contract for losses arising purely from business or commercial use where the purchase was genuinely made as a Consumer.
UK guidance specifically warns businesses that they cannot contract out of responsibilities for matters such as death/injury caused by negligence, faulty goods or goods not as described.
Again, the citation is for your reference and should not be pasted into the published Terms.
41. Business Customer Liability
This section applies only to Business Customers.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.
Subject to the above and to the extent permitted by law, we will not be liable to a Business Customer for indirect or consequential loss, or for loss of profit, revenue, business, contracts, anticipated savings or goodwill arising from an order.
Any limitation or exclusion applies only to the extent that it is legally valid and reasonable.
I recommend having a solicitor review this clause against your business insurance before publication if you want to add a specific monetary liability cap.
EVENTS OUTSIDE OUR CONTROL
42. Events Beyond Our Reasonable Control
We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, fire, flood, industrial disputes, transport disruption, supplier failures, governmental restrictions, major IT or telecommunications failures or similar events.
We will take reasonable steps to reduce the impact and resume performance.
Where such an event prevents us from supplying goods, we may cancel the affected unfulfilled part of an order and refund the amount paid for those goods.
This clause does not remove Consumer rights which cannot lawfully be excluded.
CUSTOMER ACCOUNTS AND WEBSITE USE
43. Customer Information
You must provide accurate information when placing an order.
You should notify us if important information changes before dispatch.
You are responsible for keeping account login details reasonably secure.
44. Website Availability
We try to keep our website available and accurate but cannot guarantee uninterrupted access.
We may temporarily suspend parts of the website for maintenance, security, technical work or updates.
45. Intellectual Property
Unless otherwise stated, website design, text, graphics and other material owned by Lancashire Suppliers Ltd may not be commercially reproduced without permission.
Third-party trademarks, product names and images remain the property of their respective owners.
PRIVACY
46. Personal Information
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Please read our Privacy Policy before placing an order.
The Privacy Policy explains how and why we collect, use, retain and share personal information.
COMPLAINTS
47. Contacting Us About a Problem
We aim to resolve complaints fairly and promptly.
Please contact:
Email: enquiries@lancashiresuppliers.co.uk
Telephone: 01254 676132
or write to:
Lancashire Suppliers Ltd
Unit 1D, Peter Street
Blackburn
Lancashire
BB1 5LH
Please provide your name, order number and a description of the issue.
48. Alternative Dispute Resolution
If a Consumer complaint cannot be resolved through our internal complaint process, we will provide information about any applicable Alternative Dispute Resolution arrangement that we are required or prepared to use, where required by law.
Use of ADR does not remove a Consumer’s right to pursue a matter through the courts where that right exists.
The UK ADR framework changed in 2026 under the Digital Markets, Competition and Consumers Act 2024, including requirements relating to accredited ADR providers and information provided in connection with consumer disputes.
Do not include that citation paragraph in the published Terms.
GENERAL TERMS
49. Changes to These Terms
We may update these Terms from time to time.
Changes will normally apply to orders placed after the revised Terms are published.
We will not use a later change to these Terms to retrospectively alter an order already accepted unless required or permitted by law and fair to do so.
50. If Part of These Terms Is Invalid
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
51. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have given up that right.
52. Transfer of Rights
We may transfer our rights or obligations under these Terms where this does not reduce a Consumer’s rights.
A Consumer may only transfer their rights where permitted by law or with our agreement where our agreement is reasonably required.
53. Third-Party Rights
Except where expressly stated otherwise, a person who is not a party to a contract between you and us does not have a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
54. Entire Agreement — Business Customers
For Business Customers only, these Terms and any documents expressly incorporated into them constitute the agreement concerning the relevant order, subject to any terms expressly agreed by us in writing.
Nothing in this section excludes liability for fraud or fraudulent misrepresentation.
This clause does not apply to Consumers in a way which would remove statutory rights.
55. Governing Law and Courts
These Terms and contracts between you and Lancashire Suppliers Ltd are governed by the law of England and Wales.
If you are a Consumer, this choice of law does not deprive you of mandatory legal protections which apply to you.
Consumers may bring legal proceedings in any court having jurisdiction under applicable law, including applicable courts in the part of the United Kingdom in which they live.
For Business Customers, subject to applicable law, the courts of England and Wales shall have exclusive jurisdiction.
